Contact Us
At William Hill Bingo, we want to ensure you have a smooth and enjoyable experience with our services. If you need assistance or have any questions, please don't hesitate to reach out.
Availability Hours
Our support team is available to help from 8am-12 midnight (GMT) every day of the week, including weekends and public holidays. Outside these hours, your query will be addressed as soon as possible during our next business hours.
Live Chat Support
We have a live chat facility on our website, allowing you to get in touch with us quickly and easily. Please select 'Contact Us' from the menu at the top of this page and choose the 'Live Help' option. Our dedicated team will be happy to assist you during our support hours.
Email Support
We aim to respond to all emails within 24-48 hours, although we do not guarantee an instant reply due to the volume of queries received.
Help Centre and FAQ Access
Before contacting our support team, you may find answers to your questions in our Help Centre by clicking on 'Support' at the top of this page. Our FAQs are designed to be a useful resource for resolving common issues quickly and efficiently.
Verification or Account-Help Support
If you need assistance with account verification, password recovery, or other related matters, please visit our Help Centre for guidance or contact us through live chat or email.
Responsible Gambling Assistance
We take responsible gambling seriously. If you feel you have a problem with your gaming habits, we recommend contacting our support team who can provide information and resources on how to gamble responsibly. You may also reach out to independent organisations such as GamCare or GamStop.
Technical Support
If you're experiencing technical issues while playing bingo online, please contact us through live chat, email, or visit our Help Centre for troubleshooting guides and FAQs.
Complaint or Dispute Guidance
In the unlikely event of a dispute, we will do everything possible to resolve it in a fair and reasonable manner. Please refer to our full Terms & Conditions (available on this website) for detailed guidelines on how to escalate any disputes.
Communication Response Expectations
Please note that response times may vary depending on the complexity of your query or issue. We strive to address all customer inquiries within 24-48 hours during support business hours, and will provide a prompt update if we need additional time to resolve an issue.
Preferred Contact Methods
To get in touch with us quickly, please choose either live chat or email for non-complex issues. If you're experiencing technical difficulties while playing bingo online or prefer a more direct approach, phone contact is available on our website by using the 'Contact Us' menu option and clicking on 'Phone Support'.
Account-Security Assistance
For questions about account security or suspected unauthorised access to your account, please visit our Help Centre for guidance. Alternatively, you can use our live chat facility during support hours.
Mobile and Desktop Support Accessibility
Our website is designed to be accessible from desktop computers as well as mobile devices (including tablets). You will have a smooth experience on either platform while enjoying bingo with us.
In any case, we're always here to help.
